DELIVERY

UK Delivery for all orders will be charged at £5.95 this is usually a next-day delivery. This can arrive from 8am until 6pm.

If you are having a custom light made, delivery times will have been explained to you by the team. Please be aware that the turn around times my change through the manufacturing process. We will try to keep manufacturing times to a minimum however sometimes issues are out of our control.

Providing all your products are in stock, we aim to ship to you as quickly as possible. Items not in stock can take 5 days for delivery if this is any longer we will advise you of a delay. You will receive emails to keep you updated with how your order is progressing, we may contact you further to advise you of any issues that may arise.

Delivery of out of stock products may take a little longer and if this is the case we will keep you informed.

If you wish to change the delivery address after you have placed an order please let us know as soon as possible.

In the unlikely event that your goods do not arrive when expected please contact us immediately on hello@dumauk.com

Should delivery be refused and the items returned to us a further delivery charge will be incurred for re-delivery.

Please do not instruct any trades persons until the goods have arrived at the delivery address. We will not be held responsible for any costs incurred for re-arranging works to be carried out if an issue with delivery arises. Our team will ensure that you are kept up to date with the process of your order via email and / or telephone at all times.

Consignments of 2 or more parcels can occasionally be split up during the delivery process, while we aim to have all of your consignment delivered together, please allow another day for full delivery of the consignment, this is more likely to happen when ordering conduit and accessories as the parcels are usually different in size and can go through different processes at the delivery depot.

INTERNATIONAL ORDERS

Please feel free to contact us at hello@dumauk.com